Order Help & Tracking FAQ

Once your order is placed successfully, you will receive an order confirmation email.

You can also log in to your account on our website and check your order details under your account or order history.

Please check your spam, promotions, or junk folder first.

If you still cannot find the confirmation email, please contact our customer support team with the email address or phone number used while placing the order, and we will help you locate your order.

Your order confirmation email includes a unique order link where you can check your order status and tracking updates.

Once your order has been shipped, tracking details will be updated on the order page. Please note that tracking updates may take 3 to 5 days to appear after dispatch, depending on courier scan updates.

Some orders may contain items shipped from different warehouses. In such cases, each item may have separate tracking and may be delivered separately.

Some products are shipped from our overseas or global warehouse. This is mentioned on the product page before the order is placed.

Overseas orders go through export processing, international transit, import customs clearance, and local delivery processing before reaching you.

No. Import duty is paid by us. You do not need to pay any additional import duty or customs fee for your order.

The price paid at checkout is the final order amount. If you receive any unexpected payment request related to import duty or customs, please contact our customer support team before making any payment.

Some items are shipped from our overseas warehouse and may take longer because they pass through multiple shipping and clearance stages.

Processing time can vary depending on export/import customs clearance, courier scan updates, and international transit timelines.

This means your order is taking longer than the usual expected processing time, and our team is actively working on it.

In exceptional cases, we may have sent you an email requesting additional information or action. Please check the inbox linked to your order and respond as soon as possible, as a timely response can help us resolve the issue faster.

If your order has not yet been dispatched, please contact our customer support team as soon as possible. We will review whether cancellation is still possible.

If the item has already been dispatched from our overseas warehouse, the order cannot be cancelled because the shipment is already in transit. Once customs clearance is completed, our shipping partner will continue delivery to your address.

Please contact customer support as soon as possible if you need to change your address.

Address changes may be possible only before the order is dispatched. Once the shipment is in transit, we may not be able to change the delivery address.

Please contact our customer support team to raise a return request.

The item must be unused, in its original condition, and returned with its original packaging where applicable. Once your request is reviewed, our team will guide you with the next steps.

Please do not return the item without contacting customer support first, as the return may need to be approved and sent to the correct return address.

Please contact customer support as soon as possible with your order number, photos of the item, packaging images, and a clear description of the issue.

Our team will review the case and guide you with the next steps based on the return or replacement policy.

Once your return or refund request is approved, the refund will be processed to the original payment method, unless otherwise confirmed by our support team.

Refund timelines may depend on the payment provider or bank processing time.